ChartaRè is a brand and sales channel owned by Rossi Carta S.r.l.
Your satisfaction is our priority. On this page you will find all the information on our return and refund policy, in accordance with Legislative Decree 206/2005 (Consumer Code).
RIGHT OF WITHDRAWAL FOR (PRIVATE) CONSUMERS
If you are a Consumer (natural person who buys for personal purposes), you have the right to withdraw from the contract within 14 days of receipt of the goods, without having to provide any reason (Art. 52-59 of the Consumer Code).
How to exercise the withdrawal:
1. Notify us of your decision within 14 days of receipt, by: email to resi@chartare.com indicating order number and products to be returned; or registered mail with return receipt to Rossi Carta S.r.l., Via Primo D'Altri 76, 47522 Cesena (FC)
2. Receive our confirmation: We will send you an email confirming receipt of your request in which we will provide you with a Return Authorization Number (NAR)
3. Return the products within 14 days of communication, sending them to: Rossi Carta S.r.l. Via Primo D'Altri 76, 47522 Cesena (FC). The products must be intact, unused, in the original packaging.
4. Receive your refund: Once we receive and verify the goods, we will proceed with the refund within 14 days.
Return costs:
The shipping costs for the return of the products are borne by the Customer. We recommend a traceable courier and keep the receipt.
Restocking fee: None (0€). We do not charge for restocking returns.
Timing and methods of repayment:
The refund includes the price of the products and the standard delivery costs of the original order. The refund is made within 14 days with the same payment method used for the purchase. We reserve the right to withhold the refund until we receive the goods or proof of return shipment (Art. 56, paragraph 3, Consumer Code). For purchases paid by bank transfer, the refund will be made by transfer to the account indicated by the Customer.
Decrease in value:
The Client is responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning. Products that are damaged, soiled or without their original packaging may be subject to a proportional deduction.
PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
Pursuant to Art. 59 of the Consumer Code, the right of withdrawal does NOT apply to:
• personalizzati or custom-made products: shopping bags, boxes, ribbons, wrapping paper or any product with personalized printing, cut-to-size or other customization at the Customer's request (Art. 59, letter c).
• Products sealed for hygienic reasons opened after delivery, as disposable items for food use (Art. 59, letter e).
The exclusion from the right of withdrawal is indicated in the product sheet before ordering.
RETURNS FOR PROFESSIONAL CUSTOMERS (WITH VAT NUMBER)
For Professional Customers, the right of withdrawal provided for by the Consumer Code is not applicable by law.
TRANSPORT DAMAGE
If the package is damaged or tampered with upon delivery: (1) accept with specific and justified reservation written on the courier's document; (2) report the problem within 24 hours to shop@chartare.com with photos; (3) Never sign without reservation if the package shows signs of damage. Without a written reservation, it will not be possible to claim transport damage.
CONTACTS FOR RETURNS AND ASSISTANCE
Email: shop@chartare.com
Phone: +39 0547 346160
Hours: Monday-Friday, 8:30 - 12:30 / 14:30 - 18:30
Address for returns: Rossi Carta S.r.l. Via Primo D'Altri 76, 47522 Cesena (FC)