Last updated: July 22, 2026
Buying on ChartaRè is simple and transparent. On this page, you will find essential information about orders placed on www.chartare.com.
For details on payments, shipping, returns and privacy, you can consult the dedicated pages indicated below.
1. Who sells on ChartaRè
ChartaRè is a trademark of Rossi Carta S.r.l.
The www.chartare.com website, the ChartaRè online store, orders, payments, invoices, shipments and customer service are managed by:
Rossi Carta S.r.l.
Via Primo D'Altri 76
47522 Cesena (FC), Italy
VAT number and Tax Code: 00111730404
REA: FO-156955
Share capital: € 30,000.00 fully paid-up
Phone: +39 0547 346160
E-mail: shop@chartare.com
PEC: rossicarta@ticertifica.it
When the name ChartaRè is used on the site, reference is made to the trademark through which Rossi Carta S.r.l. sells its products online.
The site is aimed at both individuals and companies, shops, professionals and VAT holders.
The protections provided by the Consumer Code apply to purchases made by natural persons for purposes unrelated to their professional activity.
2. Products, Images and Availability
The characteristics of each product are indicated in the relative sheet: sizes, materials, colors, finishes, quantity and contents of the package.
The images are created to help the customer better understand the appearance, use and possible combinations of the product.
To improve their quality and make them clearer or more descriptive, some images can be:
- digitally optimized or retouched;
- inserted in demonstration settings;
- processed or generated with artificial intelligence tools.
These images are for illustrative purposes and serve to facilitate the Customer's choice. They can show settings, compositions or accessories not included in the purchase.
The actual characteristics of the product, the measurements, the materials, the quantities and what is included in the package are always those indicated in the product sheet.
Any slight differences in colour may depend on the material, workmanship or screen used.
Product availability is updated regularly. If an item ordered is no longer available, we will contact you to propose, when possible:
- waiting for restocking;
- an alternative product;
- a refund of the amount paid for the unavailable product.
3. Pricing
All prices are in euros.
The main price, larger and more obvious, is always including VAT.
To facilitate companies and professionals, the price excluding VAT is also shown, with secondary evidence.
Before confirming the order, the shopping cart clearly shows:
- products and quantities;
- price includes VAT;
- any discounts;
- shipping costs;
- total to be paid.
The price applied is the one shown in the cart at the time of ordering.
In the event of an obvious error in the price, description or availability, Rossi Carta S.r.l. will contact the Customer. If the order cannot be accepted, any amount already paid will be refunded.
4. Order and conclusion of the sale
The Customer can check and correct the shopping cart, their data, the delivery address and the payment method before submitting the order.
The order sent constitutes a purchase proposal addressed to Rossi Carta S.r.l.
Immediately after, the platform automatically sends an email with the order summary. This first communication only confirms that the order has been received and does not yet represent acceptance by Rossi Carta S.r.l.
The sales contract is considered concluded when Rossi Carta S.r.l. sends the shipping confirmation to the Customer.
Before shipping we check:
- actual availability of products;
- correctness of prices and data;
- outcome of payment;
- feasibility of personalizzati products;
- any anomalies in the order.
Rossi Carta S.r.l. may not accept the order in the event of unavailability, obvious error, incomplete payment, inaccurate data, impossibility of carrying out a customization, suspicion of fraud, force majeure or other circumstances not attributable to the company.
In this case, the Customer is informed and any amounts already collected for products not shipped are refunded.
In the case of partial shipment, the sale is considered concluded only for the products indicated in the shipping confirmation.
5. Payments
The payment methods actually available are shown during checkout, before the order is confirmed.
The methods, times and any conditions are explained on the page:
Electronic payments are managed through secure systems. Rossi Carta S.r.l. does not store payment card data.
6. Shipping and delivery
Shipping costs and order total are shown before purchase.
After shipment, the Customer receives the shipping confirmation and, when available, the link to track the delivery.
Destinations served, thresholds for free shipping, costs, approximate times and instructions in case of a damaged package are available on the page:
Delivery times are approximate and may vary for personalizzati products, periods of increased activity, courier delays or unforeseeable circumstances.
If the package appears damaged, opened or tampered with, we recommend that you accept it with specific reservation and contact us quickly, possibly attaching some photographs.
7. Returns and refunds
The Consumer may exercise the right of withdrawal within 14 days of delivery, without having to indicate a reason.
The right of withdrawal provided for by the Consumer Code does not apply to purchases made by companies or professionals in the course of their business.
The withdrawal also does not apply:
- custom-made or clearly personalizzati products;
- food products such as sugared almonds which, even if unopened, cannot be returned for safety, hygiene or health protection reasons;
- to other products excluded from Article 59 of the Consumer Code.
When a product cannot be returned, this information is indicated in the relevant sheet before purchase.
The procedures for requesting a return, the return address, the costs and the timing of the refund are explained on the page:
For assistance, you can write to resi@chartare.com.
8. Damaged, defective or non-conforming products
If the product received is damaged, defective or different from the one ordered, the Customer can contact us indicating:
- order number;
- product concerned;
- description of the problem;
- any photographs of the product and packaging.
For Consumers, the legal guarantee of conformity provided for by the Consumer Code applies.
For purchases made by companies or professionals, the provisions of the Civil Code relating to the warranty for defects apply.
To get help:
E-mail: shop@chartare.com
Phone: +39 0547 346160
9. Privacy and personal data
Personal data is used to manage orders, payments, invoicing, shipping, support and other services requested by the Customer.
Full information is available on the pages:
10. Complaints and disputes
In case of problems, we invite the Customer to contact our customer service. We will try to find a quick and easy solution.
The Consumer can also contact an alternative dispute resolution body, called ADR.
The official list of recognised organisations is available on the European Commission portal:
Consult dispute resolution bodies
These conditions are governed by Italian law.
For disputes with a Consumer, the court of the place where the Consumer resides or is domiciled has jurisdiction, in the cases provided for by law.
For disputes relating to purchases made by companies or professionals, the Court of Forlì has jurisdiction.
11. Validity of the conditions
The version of the General Terms and Conditions of Sale available on the website at the time the order is placed applies to each order.
Any subsequent changes do not apply to orders that have already been placed.
