Shipping and deliveries
Receiving your ChartaRè order is simple. Before confirming the purchase you can always see the cost of shipping and the grand total to be paid.
ChartaRè is a trademark of Rossi Carta S.r.l.
Orders placed on www.chartare.com are prepared and shipped by Rossi Carta S.r.l.
Shipping costs in Italy
For deliveries to other countries in the European Union, the cost of shipping is automatically calculated in checkout based on:
- to the destination;
- to the total value of the order.
The final cost is always shown before the purchase is confirmed.
If a destination is not available during checkout, you can contact us to check the possibility of delivery.
Preparation and delivery times
We do our best to prepare and ship every order quickly.
Times may vary depending on the type of product, destination and time of year.
All times shown refer to working days, excluding Saturdays, Sundays and holidays.
Products available and products that can always be purchased
For deliveries in Italy:
- Estimated delivery within 4–10 working days in total.
For deliveries to other countries of the European Union:
- Estimated delivery within 9–15 working days in total.
Products personalizzati made in-house
These times apply to personalizzati products with digital or flexographic printing made internally by Rossi Carta S.r.l.
For deliveries in Italy:
- production and entrustment to the courier within 10 working days;
- Estimated delivery within 15–20 working days in total.
For deliveries to other countries of the European Union:
- Estimated delivery within 20–25 working days in total.
Other personalizzati products
For deliveries in Italy:
- production and entrustment to the courier within 15 working days;
- Estimated delivery within 20–30 working days in total.
For deliveries to other countries of the European Union:
- Estimated delivery within 25–35 working days in total.
The time starts from the correct receipt of the order and payment.
In the case of payment by bank transfer, the preparation of the order begins after the actual crediting of the amount.
Any specific timing is indicated in the product sheet before purchase.
Orders with products that have different times
If an order contains products with different preparation times, the shipment is normally made when all the items are ready.
The overall time will therefore be that expected for the product that requires the longest processing.
You can contact us to request a separate shipment. Whenever possible, we will notify you in advance of any additional costs.
Shipping Confirmation & Tracking
When your order is handed over to the courier, you will receive a shipping confirmation email.
When available, the email also contains the link to track the delivery. Tracking may take a few hours before being updated by the carrier.
You can also check the status of your order by accessing your personal area on ChartaRè.
What to check on delivery
When you receive your package, check when possible:
- that the number of packages is correct;
- that the packaging is intact;
- that there are no openings, crushing, wet parts or signs of tampering.
If the package appears damaged, we recommend that you accept it by indicating a specific reservation on the courier's document.
You can use, for example, one of the following wording:
- crushed pack;
- open packing;
- wet neck;
- Laundry packaging;
- tampered tape.
Take a picture of the package before opening it and keep the packaging until the report is complete.
Damaged, missing or non-compliant products
If the product is damaged, an item is missing, or the contents do not match your order, please write to:
It indicates:
- order number;
- product concerned;
- description of the problem;
- photographs of the package;
- photographs of the product and internal protections.
We recommend that you submit your report as soon as possible, preferably within 24 hours of delivery, so that we can quickly handle the file with the carrier.
Failure to report within 24 hours or the absence of the reservation does not automatically eliminate the rights recognized to the Consumer by the legal warranty, especially when the damage was not immediately visible.
For more information, see the Returns and refunds page.
Delays and exceptional circumstances
The times indicated are estimates based on normal order preparation and the times communicated by the couriers.
Busy periods, holidays, promotions, weather conditions, strikes, transport blockages or hard-to-reach destinations can cause delays.
In case of problems we will do our best to inform you and assist you until delivery.
Shipping assistance
For information on order preparation, shipping or tracking:
E-mail: shop@chartare.com
Phone: +39 0547 346160
For damaged, missing or non-compliant products:
E-mail: resi@chartare.com
Customer Service Hours:
Monday to Friday
8:30–12:30 and 14:30–18:30
For the general rules applicable to purchases, you can consult the General Terms and Conditions of Sale.
